Housekeeping Guide
My-neighbour🤎
(housekeeping guide)
1. Be on time ⏰
Let’s help Kakak keep her day running smoothly—please be ready to welcome her on time!
2. No one home? 🔐
To ensure seamless service, please inform us of access instructions if you won't be available to let us in
3. Pets safety 🐶
To prevent any accidents or stress, please keep pets in a separate room or secured area before cleaning begins
4. Valuables 💎
Please store away valuables before we clean! While we trust our team completely, you’re welcome to verify their belongings before they leave. Note that we’re unable to compensate for misplaced personal items.
5. Fragile items ⚠️
Help us clean safely! please inform us of any fragile items, weakened surfaces, or loose fixtures in the cleaning area beforehand. Note that our damage coverage is limited to RM300—we’d hate for your precious items to be at risk!
6. Final check 📋✔️
Let's do a quick final check together before your housekeeper leaves! Please point out any spots that need fixing right away. If you're not completely happy, just send us photos/videos of any issues within 12 hours so we can make it right!
7. Release on time ⭐️
Kindly release your housekeeper on time so she can proceed to her next appointment or take her scheduled break
8. Late Cancellation fees: ❌
<12 hours notice: 100% service charge
12-24 hours notice: 50% service charge